Learning on the Fly
Leadership lessons for today's turbulent times may be up in the air.

We have entered an era of convulsive change, unprecedented in its scope, breadth and pace. Whether we're talking about our business, social, political or economic environment, all the navigational landmarks that used to guide our path have been obliterated.

Expenses are up. Margins are down. Competition is up. Customer service? When was the last time any of us had time to sit with a customer? Labor costs are rising sharply and so are the demands to reduce headcount. Loyalty — forgettaboutit. Then there are the ever-pressing demands coming out of the corner office: value added, customer intimacy, coopetition, integration. Do more with less. And do it faster.

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